January 7, 2018No Comments

Pantheon CLI Manual

To support some of our developers' preferred way of working, we support a Command Line Interface (Terminus) as an alternative way for users to interact with Pantheon tools and their sites. This project was intended to improve the CLI experience, while increasing usage and adoption of Terminus, which we know can lead to more active users on the platform. (Read more)

January 6, 2018No Comments

Improving Pantheon’s First Time User Experience

In this project to improve Pantheon's first time user experience (FTUE), we began with user research. Our primary user group are agencies developers building and maintaining sites for clients. We interviewed newly registered users to learn:

  1. Motivations for trying Pantheon
  2. Their product experience, especially where they encounter roadblocks.

During interviews, we learned users are motivated to try Pantheon to solve these common problems:

  • Setting up the same infrastructure for every new project wastes time and non-billable hours.
(Read more)

March 13, 2016No Comments

BinWise Feature Concepts

In between work on other features, the team and I also concepted ideas to help with other problems we've observed in the product. These are all highly explorational.


Item Management

We observed during developing and testing features that the product lacks a way of efficiently managing inventory items in one central place. Instead, tools for managing various aspects of your inventory are scattered across several areas. (Read more)

November 5, 2015No Comments

BinWise Barcodes

When users count inventory, most use a barcode scanner we provide them. The most efficient method for scanning is to use what we call a scansheet, which is a letter-sized sheet of barcodes taped near a rack or bin. In order to help our customers count inventory even more efficiently, we needed to update the interface for generating a scansheet to be more usable and flexible. (Read more)

October 25, 2015No Comments

BinWise Inventory System

The Inventory system is a critical part of the product that customers use to upload counts (manual or through our barcode scanner) of their inventory on a regular basis, and track their items over time. Through usability testing of the existing system and review of common support tickets, we learned the existing 7-step process was long, overly complicated, doesn't provide guidance, and doesn't help users catch errors. (Read more)

August 21, 2015No Comments

BinWise User Research

BinWise is a SaaS system for restaurants to manage all aspects of their beverage program - inventory, purchasing, sales, wine lists - in one central place. The team did not have a designer prior to my joining the company, nor any design processes in place.  After a few years of developing the product this way, they ended up with a site full of convoluted user flows, confusing and cluttered UI, and inconsistent interactions and visuals. (Read more)

July 16, 2014No Comments

Daniel Tiger’s Neighborhood

Daniel Tiger’s Neighborhood is an animated program for preschoolers ages 2 to 4 which builds on the pioneering PBS series, Mister Rogers’ Neighborhood. Through imagination, creativity and music, Daniel and his friends learn the key social skills necessary for school and for life. In 2012, we worked with PBS Kids and the Fred Rogers Company to launch a website for this new show, filled with 6 games and print-out activities. (Read more)

To support some of our developers' preferred way of working, we support a Command Line Interface (Terminus) as an alternative way for users to interact with Pantheon tools and their sites. This project was intended to improve the CLI experience, while increasing usage and adoption of Terminus, which we know can lead to more active users on the platform. (Read more)